Find answers to the most common questions about BITMarkets, trading, account management, and more.
Account & Registration
How do I create an account on BITMarkets?
Visit our registration page and provide your email address, create a secure password, and complete the identity verification (KYC) process. You'll need a valid government-issued ID and proof of address. The entire process typically takes less than 15 minutes.
What documents are required for verification?
We require a valid government-issued photo ID (passport, national ID card, or driver's licence) and a proof of address document (utility bill, bank statement, or official correspondence) dated within the last 3 months.
How long does account verification take?
Most verifications are completed within 24 hours during business days. In some cases, additional review may be required, which can take up to 3 business days. You'll receive email notifications about your verification status.
Trading
What cryptocurrencies can I trade on BITMarkets?
BITMarkets offers trading for a wide range of cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), and many other major altcoins. Visit our Markets page for the full list of available trading pairs.
What are the trading fees?
Our trading fees are competitive and transparent. We use a maker-taker fee model. Fees vary based on your 30-day trading volume and whether you hold BTMT tokens, which can provide fee discounts. Check our fee schedule page for detailed information.
Does BITMarkets offer CFD trading?
Yes, BITMarkets offers CFD (Contract for Difference) trading on select cryptocurrency pairs. CFD trading allows you to speculate on price movements without owning the underlying asset. Please note that CFD trading carries significant risk, and you should review our Risk Disclosure before trading.
Deposits & Withdrawals
What deposit methods are available?
BITMarkets supports bank transfers (SEPA for EU customers), cryptocurrency deposits, and select payment providers. Deposit options may vary based on your country of residence.
How long do withdrawals take?
Cryptocurrency withdrawals are typically processed within 30 minutes. Bank transfer withdrawals may take 1–3 business days depending on your bank and region. All withdrawals go through our security verification process.
Are there minimum deposit or withdrawal amounts?
Yes, minimum amounts vary by currency and payment method. For cryptocurrency deposits, the minimum depends on the specific coin's network fees. For fiat deposits, the typical minimum is €20 or equivalent. Check the deposit page for current minimums.
Security
How does BITMarkets protect my funds?
We employ industry-leading security measures including cold storage for the majority of digital assets, multi-signature wallets, two-factor authentication (2FA), encrypted communications, and regular security audits by independent firms.
What should I do if I suspect unauthorised access?
Immediately change your password, enable 2FA if not already active, and contact our support team. You can also freeze your account temporarily through security settings. We recommend reviewing your recent login activity regularly.
Is two-factor authentication (2FA) required?
While 2FA is strongly recommended and enabled by default for withdrawals, you can manage your 2FA settings in your account security preferences. We support authenticator apps (such as Google Authenticator) and SMS-based verification.
AI Portfolios
What are AI Portfolios?
AI Portfolios are algorithmically managed investment portfolios that use machine learning and quantitative analysis to optimise cryptocurrency allocations. They automatically rebalance based on market conditions and risk parameters.
What is the minimum investment for AI Portfolios?
The minimum investment varies by portfolio strategy. Please visit our AI Portfolios page for current minimum amounts and available strategies. Each portfolio has different risk profiles and target returns.
Can I withdraw from an AI Portfolio at any time?
Yes, you can request a withdrawal from your AI Portfolio at any time. Withdrawals are processed within the next rebalancing cycle, typically within 24 hours. There are no lock-up periods or exit fees.
Legal & Compliance
Is BITMarkets regulated?
Yes, BITMarkets operates under the regulatory framework of the Czech Republic and the European Union. We are registered as a Virtual Asset Service Provider (VASP) and comply with all applicable AML/KYC regulations, MiCA requirements, and EU financial directives.
How does BITMarkets handle my personal data?
We process personal data in strict compliance with the EU General Data Protection Regulation (GDPR). Your data is used solely for account management, regulatory compliance, and service improvement. For full details, please read our Privacy Policy.